Corporate Group of Institutes, Bhopal (M.P)

1.) Company Name: Convergys (for their Microsoft Project)

2.) Date of Campus Drive: 05th June, 2012 (Tuesday)

3.) Reporting Time: 09:00 AM

4.) Eligibility: B.E, 2012 Batch

5.) Selection Procedure: Recruitment Procedure will be as follows: • Company PPT • Basic Screening - Voice and Accent • Written and Online Test • Operation Round and Offer Generation (Selects)

6.) Job Designation: Technical Support Officer (Trainee)

7.) Salary: 15,500 Gross, Monthly (13.5 take home)

8.) Tentative Joining: (Tentatively month of joining July)

10.) Location: Bangalore.

11.) Basic Skills Required:

• Sound knowledge of Computers and Laptops with good communication skills as it will be a voice based technical support, 24/7 US Shift (Night /Late Eve & Graveyard Shift).

• Sound knowledge of operating systems – XP, Vista, Windows 7

• Sound knowledge of computer hardware components – CPU, Motherboard, RAM, HDD, Modem

• Good working knowledge of the Internet

• Advance troubleshooting skills for At least one of the following: Computer Desktop, including Internal Hardware Computer Laptop, including Internal Hardware

• One of the Operating systems from the following: XP, Vista, Windows 7

12.) Job Description: • Provide Voice based troubleshooting support to customers over remote software and resolve Technical queries based on customer’s query. • Deliver Technical Support to Net gear customers over remote troubleshooting and chat support. • This can be related to any computer/peripherals/networking related issues. • They will also be responsible for handling customers’ post registration technical queries, providing post-sale customer service. • Help in achieving SLA’s specially AHT and FCR • Communicate Quality standards and maintain customer satisfaction Index. • Mentor and train the agents on latest issues • Should come up with new troubleshooting techniques

13.) Principal Responsibilities: • Manage end-user customer phone call / chat / Email / Remote • Demonstrate effective typing and verbal communication sills • Document Case information • Utilize the Phone System • Demonstrate efficient problem solving and troubleshooting skills • Demonstrate commitment to client/internal/customer satisfaction • Demonstrate basic technical knowledge • Sell the product plans of the organization

14.) Guest house stay in case of resources not from Bangalore – 7 days Stay in company guest house.

15.) Traveling expenses - IIIrd AC ticket cost will be reimbursed.

For any quire contact Mr. Abhishek Shroti TPO, Corporate Group of Institutions, Bhopal (M.P) 09926706043/09926806043 abhishek.tpo@corporatebpl.com/abhishek.shroti@yahoo.co.in