Corporate Group of Institutes, Bhopal (M.P)
1.) Company Name: Convergys (for their Microsoft Project)
2.) Date of Campus Drive: 05th June, 2012 (Tuesday)
3.) Reporting Time: 09:00 AM
4.) Eligibility: B.E, 2012 Batch
5.) Selection Procedure: Recruitment Procedure will be as follows: Company PPT Basic Screening - Voice and Accent Written and Online Test Operation Round and Offer Generation (Selects)
6.) Job Designation: Technical Support Officer (Trainee)
7.) Salary: 15,500 Gross, Monthly (13.5 take home)
8.) Tentative Joining: (Tentatively month of joining July)
10.) Location: Bangalore.
11.) Basic Skills Required:
Sound knowledge of Computers and Laptops with good communication skills as it will be a voice based technical support, 24/7 US Shift (Night /Late Eve & Graveyard Shift).
Sound knowledge of operating systems XP, Vista, Windows 7
Sound knowledge of computer hardware components CPU, Motherboard, RAM, HDD, Modem
Good working knowledge of the Internet
Advance troubleshooting skills for At least one of the following: Computer Desktop, including Internal Hardware Computer Laptop, including Internal Hardware
One of the Operating systems from the following: XP, Vista, Windows 7
12.) Job Description: Provide Voice based troubleshooting support to customers over remote software and resolve Technical queries based on customers query. Deliver Technical Support to Net gear customers over remote troubleshooting and chat support. This can be related to any computer/peripherals/networking related issues. They will also be responsible for handling customers post registration technical queries, providing post-sale customer service. Help in achieving SLAs specially AHT and FCR Communicate Quality standards and maintain customer satisfaction Index. Mentor and train the agents on latest issues Should come up with new troubleshooting techniques
13.) Principal Responsibilities: Manage end-user customer phone call / chat / Email / Remote Demonstrate effective typing and verbal communication sills Document Case information Utilize the Phone System Demonstrate efficient problem solving and troubleshooting skills Demonstrate commitment to client/internal/customer satisfaction Demonstrate basic technical knowledge Sell the product plans of the organization
14.) Guest house stay in case of resources not from Bangalore 7 days Stay in company guest house.
15.) Traveling expenses - IIIrd AC ticket cost will be reimbursed.
For any quire contact Mr. Abhishek Shroti TPO, Corporate Group of Institutions, Bhopal (M.P) 09926706043/09926806043 firstname.lastname@example.orgemail@example.com