Corporate Group of Institutions,
Bhopal (M.P)
 
1.) Company Name: Teleperformance
 
2.) Date of Campus Drive: 28th April, 2012
 
3.) Reporting Time: 09:00 AM
 
4.) Eligibility: B.E/B. Tech (All Branches)
 
5.) Selection Procedure:  Recruitment Procedure will be as follows:
• PPT / Company Introduction
• Written Test/Group Discussion
• P.I Round
• Operation Round

6.) About Teleperformance: 

We're a people company:
Teleperformance, the worldwide leading provider of outstanding customer experience at every single opportunity, has been serving companies around the world, providing superior results in managing their customer care, technical support and debt collection operations. In 2011, the Teleperformance Group achieved €2.13 billion revenues (US$2.955 billion - average exchange rate at December 31, 2011: €1 = US$1.39).
The Group operates about 98,000 computerized workstations, with more than 135,000 employees across 250 contact centers in 49 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.

7.) Job Designation:  Technical Support Executive.

8.) Basic Skills Required:
• Sound knowledge of Computers and Laptops
• Sound knowledge of operating systems – XP, Vista, Windows 7
• Sound knowledge of computer hardware components – CPU, Motherboard, RAM, HDD, Modem
• Good working knowledge of the Internet
• Advance troubleshooting skills for Atleast one of the following:
   Computer Desktop, including Internal Hardware
   Computer Laptop, including Internal Hardware
• One of the Operating systems from the following:
   XP, Vista, Windows 7
 
9.) Job Description:
• Provide Voice based troubleshooting support to customers over remote software and resolve Technical queries based on customer’s query.
• Deliver Technical Support to Net gear customers over remote troubleshooting and chat support.
• This can be related to any computer/peripherals/networking related issues.
• They will also be responsible for handling customers’ post registration technical queries, providing post-sale customer service.
• Help in achieving SLA’s specially AHT and FCR
• Communicate Quality standards and maintain customer satisfaction Index.
• Mentor and train the agents on latest issues
• Should come up with new troubleshooting techniques
 
10.) Principal Responsibility:
• Manage end-user customer phone call / chat / Email / Remote
• Demonstrate effective typing and verbal communication sills
• Document Case information
• Utilize the Phone System
• Demonstrate efficient problem solving and troubleshooting skills
• Demonstrate commitment to client/internal/customer satisfaction
• Demonstrate basic technical knowledge
• Sell the product plans of the organization

11.) Salary: 1.80 LPA CTC
All selected ones will be given 15-days free accommodation on their joining at Indore and reimbursement of 2nd class train fare (on production of original ticket) from their respective location (via shortest route) to Indore.
Candidates not having the required skills need mandatorily be trained before they induct in the organization.
 
12.) Tentative Joining: After Degree.
 
13.) Location: Indore
 
 
 
For any quire contact
Mr. Abhishek Shroti
TPO, Corporate Group of Institutions, Bhopal (M.P)
09926706043/09926806043
abhishek.tpo@corporatebpl.com/abhishek.shroti@yahoo.co.in