Corporate Group of Institutions,
1.) Company Name: Teleperformance
2.) Date of Campus Drive: 28th April, 2012
3.) Reporting Time: 09:00 AM
4.) Eligibility: B.E/B. Tech (All Branches)
5.) Selection Procedure: Recruitment Procedure will be as follows:
PPT / Company Introduction
Written Test/Group Discussion
6.) About Teleperformance:
We're a people company:
Teleperformance, the worldwide leading provider of outstanding customer experience at every single opportunity, has been serving companies around the world, providing superior results in managing their customer care, technical support and debt collection operations. In 2011, the Teleperformance Group achieved 2.13 billion revenues (US$2.955 billion - average exchange rate at December 31, 2011: 1 = US$1.39).
The Group operates about 98,000 computerized workstations, with more than 135,000 employees across 250 contact centers in 49 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.
7.) Job Designation: Technical Support Executive.
8.) Basic Skills Required:
Sound knowledge of Computers and Laptops
Sound knowledge of operating systems XP, Vista, Windows 7
Sound knowledge of computer hardware components CPU, Motherboard, RAM, HDD, Modem
Good working knowledge of the Internet
Advance troubleshooting skills for Atleast one of the following:
Computer Desktop, including Internal Hardware
Computer Laptop, including Internal Hardware
One of the Operating systems from the following:
XP, Vista, Windows 7
9.) Job Description:
Provide Voice based troubleshooting support to customers over remote software and resolve Technical queries based on customers query.
Deliver Technical Support to Net gear customers over remote troubleshooting and chat support.
This can be related to any computer/peripherals/networking related issues.
They will also be responsible for handling customers post registration technical queries, providing post-sale customer service.
Help in achieving SLAs specially AHT and FCR
Communicate Quality standards and maintain customer satisfaction Index.
Mentor and train the agents on latest issues
Should come up with new troubleshooting techniques
10.) Principal Responsibility:
Manage end-user customer phone call / chat / Email / Remote
Demonstrate effective typing and verbal communication sills
Document Case information
Utilize the Phone System
Demonstrate efficient problem solving and troubleshooting skills
Demonstrate commitment to client/internal/customer satisfaction
Demonstrate basic technical knowledge
Sell the product plans of the organization
11.) Salary: 1.80 LPA CTC
All selected ones will be given 15-days free accommodation on their joining at Indore and reimbursement of 2nd class train fare (on production of original ticket) from their respective location (via shortest route) to Indore.
Candidates not having the required skills need mandatorily be trained before they induct in the organization.
12.) Tentative Joining: After Degree.
13.) Location: Indore
For any quire contact
Mr. Abhishek Shroti
TPO, Corporate Group of Institutions, Bhopal (M.P)